Zapier, Inc.

ZAPIER FOR CUSTOMER SUPPORT

Route tickets and surface answers before agents ask.

Automatically triage, tag, and escalate tickets, and give agents the context they need without switching tabs.

A customer support queue with tickets automatically tagged and routed.

What Zapier for Customer Support automates

Ticket triage

Tag and route tickets to the right team the moment they arrive.

Escalation rules

Automatically escalate urgent or high-value customer issues.

Knowledge surfacing

Pull relevant help docs into the agent workspace automatically.

Connects to the tools you already use

ZendeskIntercomSlackJiraNotion

See what Zapier for Customer Support can automate on day one.

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